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12th June 2011

Hi Jack, Mark and Brendan

Thanks so much for the lovely e-mail I received.

It is in fact me that needs to thank you all for a most comfortable and lovely stay at both Ben Siesta and Manaar House.

You went out of your way to accommodate me on the Monday evening before moving me to Manaar House. This alone is testimony of the fact that you run a professional establishment which is all about the customer. I really appreciated you doing this for me.

At this stage of the e-mail I would like to just mention that of the 12 e-mails I sent out on the Sunday prior to my stay in Umhlanga you were the first to respond. Not even the last few e-mails had left my mailbox when your call came through. Now not knowing where I was going to stay as a first time customer just your speedy response made a lasting impression. Added to this the fact that you offered me accommodation at Ben Siesta at the same rate as the B&B showed commitment and customer care.

I was definitely not disappointed at both establishments. The rooms were tastefully decorated and spotlessly clean. Both made provision for your every need and were extremely comfortable. My stay at Manaar house was amazing. Not only did Mark have to park and reverse my car for me each day (imagine if I had bumped my Mark’s car while he was in hospital!!!!) but I came home to a room with all the necessary lights as well as the TV switched on. I felt extremely safe knowing that security was on hand.

I congratulate you on a very relaxed and friendly environment where all the guests are introduced to each other ( a lovely personal touch). It is so much nicer when you can great the guests by first name and enquire about their day over breakfast in the morning. The breakfast was tasty and freshly prepared each day – thank you.

Please be assured that I will not stay anywhere else if we ever have to come to Umhlanga again. I have your card and e-mail details at hand and will ensure I recommend Manaar House as well as Ben Siesta to all my friends.

In closing the good news is that Mark is doing so much better now that we are at home again. So nurse Brenda better end this long e-mail and attend to her patient.

Please do not hesitate to contact me should you need a reference from me I will gladly assist.

Keep well
Kind regards
Brenda